This policy explains what information Mad Chatter collects, how we use it, who we share it with, and the choices you have. If you have questions, email hello@madchatter.chat.
Contents
Mad Chatter ("Mad Chatter," "we," "us," or "our") provides a video calling service for creators through our mobile apps and website at madchatter.chat (the "Service"). By using the Service, you agree to the practices described here.
1. Information we collect
- Account information. Your email address and the @handle you choose.
- Waitlist & marketing. Your email if you join the waitlist or subscribe to updates.
- Call content. Audio and video are transmitted in real time to connect your calls. We do not record a call unless a participant turns on recording (a paid feature); when they do, we store the resulting recording in your account.
- Recaps. When enabled, we generate written summaries of your calls ("recaps") and store them in your account.
- Payment information. Subscriptions are handled by our payment providers — Stripe on the web, and Apple or Google for in-app purchases. We receive limited billing details (such as plan, status, and the last four digits of a card) but do not store full payment card numbers.
- Device & usage data. Log data, device type, app version, approximate location derived from IP address, and how you interact with the Service — used for security, troubleshooting, and improvement.
2. How we use information
We use the information above to: provide, maintain, and secure the Service; connect and (when enabled) record calls; generate recaps; manage your subscription and billing; send transactional messages and — with your consent — marketing email; detect and prevent fraud or abuse; and comply with legal obligations.
3. How we share information
We share data with vendors who process it on our behalf under contract, only as needed to run the Service:
- Daily.co — real-time video and audio infrastructure
- Stripe — web payment processing
- RevenueCat, Apple, and Google — in-app subscription management and billing
- Resend — transactional and marketing email delivery
- MongoDB Atlas and our hosting providers — data storage and application hosting
- AI service providers — generating call recaps
We may also disclose information to comply with law, enforce our Terms, protect our rights and users, or in connection with a merger, acquisition, or sale of assets. We do not sell your personal information.
4. AI processing of calls
When recaps are enabled, your call audio or transcript is processed by automated AI systems to produce a written summary. AI output can be inaccurate or incomplete, so recaps should not be treated as a verbatim or authoritative record. You control whether recaps are generated.
5. Recording & consent
Recording is always initiated by a user, never automatic. If you record a call, you are responsible for informing the other participants and obtaining any consent required by the laws that apply to you and them — some places require the consent of everyone on the call. See our Terms of Service for more.
6. Data retention
We keep personal data for as long as your account is active or as needed to provide the Service, after which we delete or anonymize it — except where longer retention is required by law. You can delete your account and its associated data at any time (see below).
7. Your rights & choices
- Delete your account. Use "Delete my account" in the app. This removes your handle, recaps, and associated data, and cancels your active subscription.
- Access, correction, portability, and objection. Depending on where you live — for example, under the GDPR in the EEA/UK or the CCPA/CPRA in California — you may have rights to access, correct, delete, or export your data, and to opt out of certain processing. Email hello@madchatter.chat to make a request.
- Marketing. You can unsubscribe from marketing email at any time using the link in those messages.
8. Security
We use reasonable technical and organizational measures, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. International transfers
We may process and store information in countries other than the one where you live. Where required, we rely on appropriate safeguards for these transfers.
10. Children's privacy
The Service is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a new effective date.
12. Contact
Questions about this policy or your data? Email hello@madchatter.chat.